I am unable to reset my password / verify my email via the app

If you are an Android user, please follow these troubleshooting steps:

• Go to Settings

• Click on Apps

• Find Miles & More Debit Card app

• Click on 'Set as Default' (depending on the version of Android, it may show as 'Open by default')

• Ensure that the toggle for 'Open Supported Links' is 'on'. Depending on the version of Android, it may also show as two options: 'In the app' and 'In your browser'; if so, make sure that 'In the app' is selected.

If you are an iOS user, please follow these troubleshooting steps:

• Please check Safari Privacy Settings: Please go to Settings > Safari > Privacy & Security and verify that “Prevent Cross-Site Tracking” and “Block All Cookies” are disabled (if you are happy/willing to disable them).

• Clear Safari History and Website Data: To do so, please go to Settings > Safari > Clear History and Website Data.

• Then restart the Device: A simple restart can often resolve temporary software glitches.

• Check Network Connectivity: Please ensure that you have a stable internet connection.

• If using a VPN, please try disabling it.

• Reinstall the App: This will ensure the application is correctly associated with the domain.

• Update iOS: Please ensure that iOS is up to date.

If the issue still persists then please reach out to our team on help.milesandmore@currensea.com and provide screenshots and/or screen recordings so that we can investigate further.