I’ve locked myself out/forgotten my password

If you’ve been locked out because of 3 or more incorrect attempts, you can attempt to log in again after 24 hours. If you need to log in sooner email us at help.milesandmore@currensea.com   

If you've forgotten your password, or simply want to change it, you can do so via our app by following the below instructions. If this doesn't work, please contact us on help.milesandmore@currensea.com  

1. Open the Miles & More Debit Card app

2. Do not log in with biometrics

3. Instead, tap "cancel" when prompted to authenticate with your fingerprint/face/passcode by your device

4. Tap "cancel" again when prompted to authenticate with your fingerprint/face/passcode by the app 

5. Tap "forgot password"

6. Follow the instructions

You will receive an email with instructions on how to reset. If you do not receive the email, please check your spam folder in case your email client has placed it there.