If you're having trouble adding your Lufthansa Group Miles & More Debit Card (UK) to Apple Pay, please try the following troubleshooting steps before contacting our Customer Support team.
Make sure that your Lufthansa Group Miles & More Debit Card isn't frozen. You can check this (and unfreeze it) in the "Card" section of the Miles & More Debit Card app.
Make sure you're on the latest version of the Miles & More Debit Card app. If you're not, you can download this from the App Store.
If you're trying to add your Lufthansa Group Miles & More Debit Card through the Miles & More Debit Card app, make sure that you have registered your device via Open Banking using the app. This is a security measure we put in place to protect you.
If you're trying to add your Lufthansa Group Miles & More Debit Card through the Miles & More Debit Card app, and you've already registered your device, please uninstall and reinstall your app and try again.
If you're unable to add your Lufthansa Group Miles & More Debit Card through the Miles & More Debit Card app, try adding it through your Apple Wallet. The instructions for this can be found here
Check that you have a network connection to receive an SMS.
Update to the latest version of iOS, watchOS or macOS.
Make sure you have Face ID, Touch ID or a passcode set on your device.
If you've checked the above and are still unable to add your Lufthansa Group Miles & More Debit Card to Apple Pay, contact our Customer Support team at help.milesandmore@currensea.com
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