I have an issue with a payment / there has been fraud on my Lufthansa Group Miles & More Debit Card (UK)

If there is an issue with a payment on your Lufthansa Group Miles & More Debit Card (UK), or you don’t recognise a transaction, freeze your card immediately and get in touch with us as soon as possible.

You should always contact the Lufthansa Group Miles & More Debit Card (UK) team directly and not the bank your account is linked to. Contacting your linked bank account first may cause delays in resolving the transaction issues.

You can check the transaction details by clicking on it in your transaction list via the mobile app.

Have a look at all the information to confirm it isn’t a transaction you made. Some merchants will process transactions "offline" meaning they're processed at a later date (sometimes as late as 30 days after the transaction) than expected - especially when using public transport, paying for snacks or duty free items in the air, at remote locations/events, internet outage at the merchant etc)  

If you still don’t recognise a transaction, freeze your card immediately and email us at help.milesandmore@currensea.com  

If you do recognise it, but you have an issue with the payment itself, please email us at help.milesandmore@currensea.com and we may be able investigate this for you (subject to receiving supporting evidence from you).